Effective Date: 9 November 2026
Website: www.calivraonline.com

1. Introduction

Welcome to CALIVRA – Feel the Wear.

At CALIVRA, we value your trust and are committed to protecting your personal information. Your privacy is important to us, and we aim to ensure that your shopping experience is safe, secure, and transparent.

This Privacy Policy explains how CALIVRA ("we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit our website, create an account, purchase products, or interact with our services.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it separately.

2. Information We Collect

When you interact with CALIVRA, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile number
• Billing and shipping addresses
• Account registration details

Order and Transaction Information

• Products purchased
• Order history and transaction details
• Payment status and refund information
• Shipping and delivery details
• Customer service requests

Technical Information

• IP address
• Browser and device information
• Website usage and navigation data
• Cookies and similar tracking technologies

Marketing Preferences

• Newsletter subscriptions
• Promotional communication preferences
• Feedback, reviews, and survey responses

We collect information directly from you and, where applicable, through our website technology and authorized service providers.

3. How We Use Your Information

CALIVRA may use your personal information to:

• Process and confirm orders.
• Arrange shipping and delivery.
• Facilitate secure payments and refunds.
• Manage customer accounts.
• Respond to inquiries, complaints, and support requests.
• Provide order updates and service notifications.
• Improve website functionality and customer experience.
• Prevent fraudulent transactions and unauthorized activities.
• Send promotional offers, new collection updates, and marketing communications where permitted.
• Comply with applicable legal, tax, and regulatory obligations.

We use personal information only for lawful and appropriate purposes.

4. Payment Information and Security

CALIVRA may use authorized third-party payment gateway providers to process online payments.

Depending on the payment method selected, customers may be redirected to a secure payment interface operated by the payment provider.

We do not intend to collect or store complete debit card or credit card details directly on our website.

Payment service providers may process information according to their own privacy and security policies.

We encourage customers to use secure payment methods and avoid sharing OTPs, passwords, or sensitive banking credentials with anyone.

5. Sharing of Personal Information

We may share necessary personal information with trusted third-party service providers for legitimate business operations, including:

• Courier and logistics companies for order delivery.
• Payment gateways and banking partners for payment processing.
• E-commerce platform and website hosting providers.
• Technology and customer support service providers.
• Analytics and advertising partners, where applicable and permitted.
• Government authorities or regulatory bodies when legally required.

We do not sell customer personal information to third parties.

Service providers are expected to handle personal information responsibly and only for authorized purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies may help us:

• Maintain shopping cart functionality.
• Remember customer preferences.
• Understand website traffic and performance.
• Improve product discovery and website usability.
• Measure marketing effectiveness, where applicable.

Customers can manage cookies through their browser settings and any cookie preference controls provided on our website.

Disabling certain cookies may affect website functionality.

Where required, we will obtain consent before activating non-essential cookies or tracking technologies.

7. Marketing and Promotional Communications

With your consent or where otherwise permitted by law, CALIVRA may send information about:

• New arrivals and product launches.
• Special offers and promotional campaigns.
• Seasonal collections and discounts.
• Brand updates and customer engagement activities.

Communications may be sent through email, SMS, WhatsApp, or other channels selected by the customer.

You may opt out of promotional communications at any time by using the unsubscribe option or contacting our customer support team.

Essential transactional communications relating to orders, payments, refunds, and delivery may continue where necessary.

8. Data Protection and Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include secure connections, restricted access, reputable service providers, and appropriate administrative safeguards.

However, no internet-based system can guarantee absolute security.

If a personal data breach occurs, we will take appropriate action and provide notifications as required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support.
• Maintain relevant transaction and accounting records.
• Meet applicable legal and tax obligations.
• Resolve disputes and prevent fraud.
• Fulfil other lawful purposes described in this policy.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable Indian data protection laws, customers may have the right to:

• Request information about their personal data.
• Request correction or updating of inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent for consent-based processing.
• Raise complaints about the handling of personal information.
• Exercise other rights provided under applicable law.

To submit a privacy-related request, contact:

Email: social@calivraonline.com

Please include your registered email address or order reference so we can verify and process your request securely.

We will respond within the timelines required by applicable law.

11. Children's Privacy

CALIVRA specializes in children's fashion, but our online purchasing services are intended for adults aged 18 years and above.

We do not knowingly collect personal information directly from children for independent account registration or marketing.

Parents or legal guardians should make purchases on behalf of minors.

Where processing children's personal information is necessary, we will follow applicable legal requirements, including parental consent where required.

We do not knowingly engage in targeted advertising directed at children using their personal data.

12. Third-Party Websites and Marketplaces

Our website may contain links to third-party websites or marketplaces, including Amazon India, Flipkart, and social media platforms.

These platforms operate under their respective privacy policies and terms.

CALIVRA is not responsible for the independent privacy practices of third-party websites.

We encourage customers to review the privacy policies of external platforms before sharing personal information.

13. International Data Processing

Some of our authorized technology providers may process or store information outside India.

Where international data transfers occur, we will comply with applicable Indian data protection requirements and relevant restrictions.

14. Changes to This Privacy Policy

CALIVRA may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or applicable laws.

Any updates will be published on www.calivraonline.com with a revised effective date.

Where legally required, we will provide additional notice or request consent for material changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Legal Business Name: CALIVRA

Website: www.calivraonline.com

GSTIN: 29ANYPV3048G1Z5

Email: social@calivraonline.com

Customer Care: +91 7259268275

Location: Bengaluru, Karnataka, India

Grievance Officer: Hidayitulla Vogga

Grievance Officer Email: social@calivraonline.com

Office Hours: 10:00 AM – 8:00 PM

Publish Date: 7 November 2026

Registered Business Address: 1-70 A, Vogga House, Kadabettu, Bantwal Taluk, Dakshina Kannada, Karnataka 574265, India

We are committed to addressing privacy-related concerns fairly and in accordance with applicable laws.