Refund policy
Effective date: 9 November 2026
1. Return Policy
We offer a 7-day return policy from the date of delivery for eligible products purchased directly from www.calivraonline.com.
To qualify for a return:
- The product must be unused, unwashed and unworn, except for a reasonable fit check.
- Original tags, labels and packaging must be intact.
- The product must be in its original condition.
- Proof of purchase or order number must be provided.
Returns are subject to verification. This does not limit customers' statutory rights regarding defective, incorrect or misrepresented products.
2. Exchange Policy
We understand that choosing the right size for children can sometimes be challenging.
Customers may request an exchange within 7 days of delivery for eligible products.
- Size exchanges depend on stock availability.
- Products must meet the return eligibility conditions.
- If the requested size is unavailable, customers may choose an eligible alternative or request a refund in accordance with this policy.
- For ordinary size exchanges, applicable shipping charges will be communicated before confirmation.
3. Non-Returnable Products
The following products are generally not eligible for discretionary returns or exchanges:
- Used, washed, damaged or altered products.
- Products without original tags or labels.
- Undergarments and hygiene-sensitive products where clearly identified as non-returnable before purchase.
- Personalized or customized products.
- Products marked as final sale or non-returnable before checkout.
These exclusions do not apply where products are defective, damaged on delivery, incorrectly supplied, or otherwise subject to mandatory consumer remedies.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incorrect or materially misdescribed product, please contact our customer support team as soon as possible.
Please share:
- Order number.
- Product details.
- Description of the issue.
- Photographs of the product and packaging, where available.
After reviewing the issue, CALIVRA will arrange an appropriate replacement, return or refund in accordance with applicable consumer protection laws.
Return shipping charges for verified defective, damaged or incorrectly delivered products will be borne by CALIVRA.
5. How to Request a Return or Exchange
To initiate a return or exchange:
- Contact our customer support team through the contact details published on our website.
- Provide your order number and reason for the request.
- Our team will review the request and provide return instructions.
- Where reverse pickup is available, we will arrange collection.
- Once the returned product is received and inspected, we will confirm the applicable exchange or refund.
Please do not send products back without receiving return instructions.
6. Refund Policy
Once an eligible return is received and verified, we aim to initiate the refund within 7–10 business days.
- Prepaid orders: Refunds will generally be processed to the original payment method.
- Cash on Delivery orders: Refunds will be processed through a verified bank account or another agreed payment method.
- Cancelled prepaid orders: Eligible refunds will be initiated after cancellation confirmation.
The time taken for the refund to reflect in the customer's account may depend on the bank or payment service provider.
Where a refund is legally due, it will not be withheld solely because of an internal processing timeline.
7. Return Shipping Charges
- Returns due to verified manufacturing defects, wrong products or damage on delivery: Free return shipping.
- Voluntary returns for size, colour or preference: Return shipping charges may apply and will be disclosed before the return is confirmed.
- Original shipping charges may be non-refundable for voluntary returns where this was clearly disclosed before purchase.
No undisclosed deductions will be made from refunds.
8. Order Cancellation Policy
Customers may request cancellation before their order is dispatched.
- Orders cancelled before dispatch will be eligible for a full refund.
- Once an order is dispatched, customers may request a return after delivery, subject to the applicable return conditions.
- If CALIVRA cancels an order due to stock unavailability or another reason, the customer will receive a full refund of the amount paid.
No cancellation charge will be imposed unless it is permitted by applicable law and clearly disclosed.
9. Orders Purchased Through Marketplaces
Products purchased through Amazon India, Flipkart or other third-party marketplaces are subject to the applicable marketplace return and refund process.
Customers should initiate requests through the marketplace where the purchase was made. Their statutory consumer rights remain unaffected.
10. Customer Support and Grievance Redressal
For returns, exchanges, refunds or complaints, please contact CALIVRA using the customer care details published on our website.
Brand: CALIVRA
Website: www.calivraonline.com
Location: Bengaluru, Karnataka, India
Customer Support Email: social@calivraonline.com
Customer Care Number: +917259268275
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, as required under applicable e-commerce rules. Each complaint will receive a reference number for tracking.
11. Policy Updates
CALIVRA reserves the right to update this policy in accordance with applicable laws and business requirements.
Any changes will be published on www.calivraonline.com. The policy applicable at the time of purchase and mandatory consumer rights will be respected.